If you have “Auto-Production” turned off, or if an automatic payment fails, you will need to pay for the production cost of an order manually. This is done through the “Quote & Pay” process.
In the WooCommerce Orders list, find the relevant order and click the “Quote & Pay” button in the “Drop Print” column.
This will open a secure payment modal window. Inside, you will see:
- A Detailed Quote: An itemised breakdown of the production costs for the prints in the order, along with the shipping cost and any applicable fees.
- Shipping Method Selection: If you are a Pro user, you will be able to select from available shipping methods (e.g., Standard, Express). For standard users, the default shipping method will be used.
- Payment Form: A secure form to enter your payment card details. If you are a Pro user with a card on file, you’ll have the option to use it for a quicker checkout.
Once you complete the payment, the order’s status will update, and it will be sent to our production queue. The modal will close, and you’ll see the status change in the order list shortly after.
